A: Dufflet products are hand-crafted in an open bakery and placed in pastry boxes, not sealed packages (except for our Certified Gluten-Free and Plant Based lines). While we do make products that do not contain wheat or nuts in the recipe, most of our products are baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy are present. Due to the presence of these allergens, we do not recommend consuming our desserts if you are allergic to wheat, nuts, dairy or eggs.
Thawing Frozen Cakes: We recommend thawing your cake for 8 hours in the refrigerator (or overnight) in the box it came in. For same day serving, leave at ambient temperature for 4 to 6 hours depending on size of cake.
Serving Instructions: For the best experience, we recommend our buttercream cakes be removed from the refrigerator 30-60 minutes before serving to allow the buttercream to soften.
A: Dufflet Pastries supplies restaurants, cafes, hotels, groceries and fine food shops across Ontario and beyond. Find a location most convenient to you on our List of Retailers Page.
If you are in the Greater Toronto Area you can order from our website for pick-up from either the Yonge & Eligible Café or Norseman locations. Products may not be ordered online for pick-up at another vendor’s location even if they normally carry Dufflet products.
A: Orders may be placed and paid for using the Shop section of our website by selecting your preferred pick-up location in the Shopping Cart. Products may not be ordered for pick-up at other vendor’s locations even if they normally carry Dufflet products. Please present your online Order number when picking up.
A: ONLINE ORDERING DEADLINES FOR PICK-UP (updated December 12, 2023):
– 2pm Monday for Wednesday pickup
– 2pm Tuesday for Thursday pickup
– 2pm Wednesday for Friday pickup
– 2pm Wednesday for Saturday or Sunday pickup (Midtown only)
– 2pm Friday for Tuesday pickup
– 100% Refund if cancelled within ordering deadlines above
– 50% Refund if cancelled past the ordering deadlines above
– No Refund if cancelled same day as pick up or delivery.
To cancel your order, please send an email to email@example.com during business hours to request a refund.
A: For both pick-up locations, online orders may be paid for at check out with most major credit cards, Pay Pal and Visa debit. You must have your own PayPal account if using that option at check-out. Please present your online Order number when picking up.
A: For email alerts regarding upcoming warehouse clearance sales of chocolates and cakes at our Norseman location, register here to be added to our Sweet Sale mailing list.
These sales are open to the general public and the alerts are issued a couple of days before a sale event. Clearance items include cakes, pastries, and chocolate. The selection changes every sale and no lists are available unless you walk in through the doors to see for yourself when we open – no calls please!
A: Check for current openings on our CAREERS page, or email your resume to firstname.lastname@example.org for openings at our Bakery or Head Office on Norseman. We thank all applicants for applying; however, only those selected for an interview will be contacted. No agency or telephone inquiries, please.
A: To order, send an email to email@example.com for pick-up or delivery according to your usual method, or call 416-536-1330 Ext 1. The Dufflet wholesale Customer Service desk is available Monday to Friday from 9am to 4pm. Wholesale Order pick-ups from our bakery are available Tuesday to Friday, 9am to 4pm; Deliveries from Tuesday to Friday based on your location
A: To be added to our Wholesale newsletter list, please fill in this form. This mailing list is restricted to re-sellers such as restaurants, cafes, caterers, food service operators, groceries and other fine food shops.
A: Dufflet Small Indulgences are distributed across Canada exclusively by Dovetale Collections to premium stores and grocers.; visit www.dovetalecollections.com for more information. For inquiries regarding private label or outside Canada, please fill in the form and our sales team will contact you.