Eat More Cake FAQ

A: Dufflet products are hand-crafted in an open bakery and placed in pastry boxes, not sealed packages (except for our Certified Gluten-Free and Plant Based  lines). While we do make products that do not contain wheat or nuts in the recipe, most of our products are baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy are present. Due to the presence of these allergens, we do not recommend consuming our desserts if you are allergic to wheat, nuts, dairy or eggs.

A: Dufflet Pastries feature only premium ingredients, with no hydrogenated fats or oils, nor artificial flavours, colours or preservatives added with the exception of our Seasonal Butter Cookies.

A:  A nutritional information sheet with a list of ingredients is attached to each product page.

A:  Soya Lecithin: products that contain Peanuts or Cashews have Soya. All products and product decorations that are made with Semi-Sweet, Milk, or White Chocolate contain Soya Lecithin.

A: Products containing marshmallows have gelatin (Rocky Blondie Bar, Smores Bar, Raspberry Chocolate Tart)

A:  Yes our packaged line of certified gluten-free items are found under the Gluten-Free section under Shop.

A: Yes we offer a few items that don’t contain dairy in the recipe. Please use our Search function to see currently available products that are “made without dairy” in the recipe.

A:  Yes our Plant-based line of products is certified vegan and can be found under the Plant-Based section under Shop.

A:  No, we do not currently make any sugar-free products.

A:  No, Dufflet Pastries are not kosher

A:

6″ Cake 6-8 slices, 8″ Cake 8-10 slices

7.5″ Pie 6-8 slices

8″ Bundt/Coffeecake 8-10 slices

3.5″ x 5.5″ Cakelet® 6 slices

6″ x 8″ Bars/Brownies 8 pieces (2″x 3″)

4″ x 8″ Loaves 8 slices

Thawing Frozen Cakes: We recommend thawing your cake for 8 hours in the refrigerator (or overnight) in the box it came in. For same day serving, leave at ambient temperature for 4 to 6 hours depending on size of cake.

Serving Instructions: For the best experience, we recommend our buttercream cakes be removed from the refrigerator 30-60 minutes before serving to allow the buttercream to soften.

A: Dufflet Pastries supplies restaurants, cafes, hotels, groceries and fine food shops across Ontario and beyond. Find a location most convenient to you on our List of Retailers Page.

If you are in the Greater Toronto Area you can order from our website for pick-up from either the Yonge & Eligible Café or Norseman locations. Products may not be ordered online for pick-up at another vendor’s location even if they normally carry Dufflet products.

A:  We do not offer custom decorations like buttercream inscriptions and other piped on flourishes; edible images for cakes, cookies and cupcakes; or chocolate plaques for our cakes and cookies.

A: We do not offer multi-tier Wedding cakes, wedding cupcakes or custom large Celebration cakes for special occasions or events.

A:  Orders may be placed and paid for using the Shop section of our website by selecting your preferred pick-up location in the Shopping Cart. Products may not be ordered for pick-up at other vendor’s locations even if they normally carry Dufflet products. Please present your online Order number when picking up.

A: ONLINE ORDERING DEADLINES FOR PICK-UP (updated December 12, 2023):
– 2pm Monday for Wednesday pickup
– 2pm Tuesday for Thursday pickup
– 2pm Wednesday for Friday pickup
– 2pm Wednesday for Saturday or Sunday pickup (Midtown only)
– 2pm Friday for Tuesday pickup

Cancellation Policy:
– 100% Refund if cancelled within ordering deadlines above
– 50% Refund if cancelled past the ordering deadlines above
– No Refund if cancelled same day as pick up or delivery.
To cancel your order, please send an email to retail@dufflet.com during business hours to request a refund.

A: Find a store that carries Dufflet products most convenient to you on our List of Retailers page

A:

We have 2 pick-up locations for orders placed on our website;

DUFFLET PASTRIES HEAD OFFICE
Dufflet-Norseman
166 Norseman Street (Etobicoke)
(pickup only, requires prepayment, no walk-ins)
Pick-up hours: Tues-Fri: 10am-4pm

YONGE & ELIGIBLE (partner café)
Dufflet-Midtown
155 Redpath Ave Unit 101 (Toronto, Yonge and Eglinton Ave E area)
(pickup only, requires prepayment, $27 order minimum)
Pick-up hours: Tues-Sat: 10am-5pm, Sun: 11am-5pm

A: For both pick-up locations, online orders may be paid for at check out with most major credit cards, Pay Pal and Visa debit. You must have your own PayPal account if using that option at check-out. Please present your online Order number when picking up.

A: Covid-19 safety measures: We kindly encourage you to continue to wear a mask when entering either pick-up location.

A: Deliveries are not available from either pick-up location.

A: Other delivery services are not currently available from either Dufflet pick-up location.

A: We no longer offer discounts for corporate orders. If you are a reseller, please contact our Wholesale division at info@dufflet.com to open a wholesale account.

A:  For email alerts regarding upcoming warehouse clearance sales of chocolates and cakes at our Norseman location, register here to be added to our Sweet Sale mailing list.

These sales are open to the general public and the alerts are issued a couple of days before a sale event. Clearance items include cakes, pastries, and chocolate. The selection changes every sale and no lists are available unless you walk in through the doors to see for yourself when we open – no calls please!

A:  To sign up for our DuffClub newsletter, please fill in this form to be added to the mailing list to discover which new seasonal items are available to order each month.

A: Check for current openings on our CAREERS page, or email your resume to jobs@dufflet.com for openings at our Bakery or Head Office on Norseman. We thank all applicants for applying; however, only those selected for an interview will be contacted. No agency or telephone inquiries, please.

A:  For General Inquiries, send an email to info@dufflet.com

A:  Please fill in the form and our sales team will contact you.

A:  To order, send an email to services@dufflet.com for pick-up or delivery according to your usual method, or call 416-536-1330 Ext 1. The Dufflet wholesale Customer Service desk is available Monday to Friday from 9am to 4pm. Wholesale Order pick-ups from our bakery are available Tuesday to Friday, 9am to 4pm; Deliveries from Tuesday to Friday based on your location

A:  Wholesale orders must be placed a minimum of two business days prior to delivery (or pick-up) Monday to Friday.

Contact Customer Services at services@dufflet.com for your location’s specific delivery days and minimum order requirements.

The cut-off for placing orders is 3pm weekdays.

A:  Please contact info@dufflet.com or call 416-536-1330 Ext 1 with your request.

A: To be added to our Wholesale newsletter list, please fill in this form. This mailing list is restricted to re-sellers such as restaurants, cafes, caterers, food service operators, groceries and other fine food shops.

A: Dufflet Small Indulgences are distributed across Canada exclusively by Dovetale Collections to premium stores and grocers.; visit www.dovetalecollections.com for more information. For inquiries regarding private label or outside Canada, please fill in the form and our sales team will contact you.