Eat More Cake FAQ
PRODUCT INFORMATION
Q: I have food allergies. Does Dufflet Pastries make anything wheat/dairy/nut free?
A: Dufflet products are hand-crafted in an open bakery and placed in pastry boxes, not sealed packages (except for our Certified Gluten-Free and Plant Based lines). While we do make products that do not contain wheat or nuts in the recipe, most of our products are baked in an environment where wheat, milk, peanuts, tree nuts, eggs and soy are present. Due to the presence of these allergens, we do not recommend consuming our desserts if you are allergic to wheat, nuts, dairy or eggs.
Q: What kinds of ingredients do you use in your products?
A: Dufflet Pastries feature only premium ingredients, with no hydrogenated fats or oils, nor artificial flavours, colours or preservatives added.
Q: Do your products contain Soya or Soya Lecithin?
A: Soya Lecithin: products that contain Peanuts or Cashews have Soya. All products and product decorations that are made with Semi-Sweet, Milk, or White Chocolate contain Soya Lecithin.
Q: Do your products contain Gelatin?
A: Products containing marshmallows have gelatin (Rocky Blondie Bar, Smores Bar, Raspberry Chocolate Tart).
Q: Are any of your products certified Gluten-Free?
A: Yes our packaged line of certified gluten-free items are found under the Gluten-Free section under Catalogue.
Q: Are any of your products made without Dairy?
A: Yes we offer a few items that don’t contain dairy in the recipe. Please use our Search function to see currently available products that are “made without dairy” in the recipe.
Q: Are any of your products vegan?
A: Yes our Plant-based line of products is certified vegan and can be found under the Plant-Based section under Catalogue.
Q: Are any of your products Sugar-free?
A: No, we do not currently make any sugar-free products.
Q: Are your products Kosher?
A: No, Dufflet Pastries are not kosher
Q: What are the suggested serving sizes for your products?
A:
6″ Cake 6-8 slices, 8″ Cake 8-10 slices
7.5″ Pie 6-8 slices
8″ Bundt/Coffeecake 8-10 slices
3.5″ x 5.5″ Cakelet® 6 slices
6″ x 8″ Bars/Brownies 8 pieces (2″x 3″)
4″ x 8″ Loaves 8 slices
Thawing Frozen Cakes: We recommend thawing your cake for 8 hours in the refrigerator (or overnight) in the box it came in. For same day serving, leave at ambient temperature for 4 to 6 hours depending on size of cake.
Serving Instructions: For the best experience, we recommend our buttercream cakes be removed from the refrigerator 30-60 minutes before serving to allow the buttercream to soften.
Q: Where can I buy your products?
A: Dufflet Pastries supplies restaurants, cafes, hotels, groceries and fine food shops across Ontario and beyond. Find a location most convenient to you on our List of Retailers page.
GENERAL INFORMATION + MAILING LISTS
Q: How do I find out more about the Sweet Sale at the Norseman location?
A: For email alerts regarding upcoming warehouse clearance sales of chocolates and cakes at our Norseman location, register here to be added to our Sweet Sale mailing list.
These sales are open to the general public and the alerts are issued a couple of days before a sale event. Clearance items include cakes, pastries, and chocolate. The selection changes every sale and no lists are available unless you walk in through the doors to see for yourself when we open – no calls please!
Q: How do I subscribe to the DuffClub newsletter?
A: To sign up for our DuffClub newsletter, please fill in this form to be added to the mailing list to discover which new seasonal items are available to order each month.
Q: How do I apply for a job at Dufflet Pastries?
A: Check for current openings on our CAREERS page, or email your resume to humanresources@dufflet.com for openings at our Bakery or Head Office on Norseman. We thank all applicants for applying; however, only those selected for an interview will be contacted. No agency or telephone inquiries, please.
Q: Who do I contact if I have a question that isn’t answered on this FAQ page?
A: For General Inquiries, send an email to info@dufflet.com
WHOLESALE INFORMATION
Q: How may I find out more on how to open a Wholesale account?
A: Please fill in the form and our sales team will contact you.
Q: How do I contact Customer Services to place my Wholesale orders?
A: To order, send an email to services@dufflet.com for pick-up or delivery according to your usual method, or call 416-536-1330 Ext 1. The Dufflet wholesale Customer Service desk is available Monday to Friday from 9am to 4pm. Wholesale Order pick-ups from our bakery are available Tuesday to Friday, 9am to 4pm; Deliveries from Tuesday to Friday based on your location.
Q: What are the ordering deadlines for Wholesale accounts?
A: Wholesale orders must be placed a minimum of two business days prior to delivery (or pick-up) Monday to Friday.
Contact Customer Services at services@dufflet.com for your location’s specific delivery days and minimum order requirements.
The cut-off for placing orders is 3pm weekdays.
Q: How do I order custom products for Wholesale?
A: Please contact info@dufflet.com or call 416-536-1330 Ext 1 with your request.
Q: How do I subscribe to the Wholesale newsletter?
A: To be added to our Wholesale newsletter list, please fill in this form. This mailing list is restricted to re-sellers such as restaurants, cafes, caterers, food service operators, groceries and other fine food shops.
Q: How may I find out more about Dufflet Small Indulgences chocolates?
A: Dufflet Small Indulgences are distributed across Canada exclusively by Dovetale Collections to premium stores and grocers.; visit www.dovetalecollections.com for more information. For inquiries regarding private label or outside Canada, please fill in the form and our sales team will contact you.