Contact directly the Dufflet retail café location most convenient to your to book a consultation and tasting. Quotes may be arranged via email, telephone or in-person. Sorry, but consultations are not available at our head office on Norseman in Etobicoke. You may also schedule a consultation by using our online form.
Contact directly the Dufflet retail café location most convenient to you to set up a consultation and a quote.
We require a minimum of 1-weeks' notice for single-tiered celebration cakes. Custom orders (cakes not based on a design from our gallery) will require additional notice.. Any changes to orders are required before 12:00 pm with 3-weekdays’ notice.
For delivery, full payment is required upon order. For cakes to be picked-up from one of our cafés a 50% deposit is required with final payment due at pick-up. We accept all major credit cards, debit cards, cheques and cash.
We also accept on-line payments. Once your order is confirmed we will email a link to the Dufflet PayPal account where you can make payment using your credit or debit card - a personal PayPal account is not required if you don't already have one.
For cancellations we require 3-weekdays' notice before 12:00 pm to request a full refund on cancelled orders. Deposits will not be refunded without proper notice.
No matter the size, our cakes are securely boxed for pick-up or delivery. Dufflet refrigerated vehicles deliver Mondays through Saturdays within a delivery window from 9am to 3pm. For a guaranteed delivery time Mondays to Saturdays, or for Sunday deliveries, a courier delivery can be arranged.
Pick-ups can be made during business hours at the Dufflet retail location where you placed your order. Sorry, but retail pick-ups are not available from our head office/bakery on Norseman.
Delivery charges within Metro Toronto start at $50.00. Rates are calculated based on destination address. Our cakes are not suitable for shipping via air or land freight. Cakes being picked up from Dufflet Pastries should be transported in air-conditioned vehicles or refrigerated containers.
For orders requiring delivery, please provide the following venue information:
- venue name and full address (including intersection) and telephone number
- venue contact person's name and phone number
- confirmed delivery hours at venue
- a visual inspection and an authorized signature is required at delivery