Please contact directly the Dufflet retail location most convenient to you to set up a consultation and request a quote. Sorry, but consultations are not available at our head office on Norseman in Etobicoke. You may also schedule a consultation by using our online form.
We require a minimum of one (1) weeks’ notice for single-tiered celebration cakes. Custom orders (cakes not based on a design from our gallery) will require additional notice. Any changes to orders are required before 12:00 pm with three (3) business days’ notice.
For cakes to be delivered, full payment is required upon order. For cakes to be picked-up from one of our cafés, a deposit of 50% is required upon order, with final payment due at pick-up. We accept all major credit cards, debit cards, cheque and cash payments. On-line payments are also available via our PayPal account.
For cancellations we require 3 business days’ notice before 12:00 pm to request a full refund on cancelled orders. Deposits will not be refunded without proper notice.
No matter the size or style, our cakes are securely boxed for pick-up or delivery. Dufflet refrigerated vehicles deliver Mondays through Saturdays within a delivery window from 9am to 3pm. For a guaranteed delivery time Mondays to Saturdays, or for Sunday deliveries, a courier delivery can be arranged.
Pick-ups can be made during business hours at the Dufflet retail location where you placed your order. Sorry, but retail pick-ups are not available from our head office/bakery on Norseman.
Delivery charges within Metro Toronto start at $50.00. Rates are calculated based on destination address. Our cakes are not suitable for shipping via air or land freight. Cakes being picked up from Dufflet Pastries should be transported in air-conditioned vehicles or refrigerated containers.
For orders requiring delivery, please provide the following venue information:
- venue name and full address (including intersection) and telephone number
- venue contact person's name and phone number
- confirmed delivery hours at venue
- a visual inspection and an authorized signature is required at delivery