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Eat More Cake faq

Allergens

Dufflet products are hand-crafted in an open bakery environment and placed in pastry boxes, not sealed packages (except for packaged Gluten-Free items).

The following ingredients are used in our bakery and may be present in any of our products:

  • Peanuts
  • Tree Nuts
  • Dairy
  • Eggs
  • Soy
  • Wheat

Soy Lecithin

Products that contain Cashews have Soy. All products and product decorations that are made with Semi-Sweet, Milk, or White Chocolate contain Soy Lecithin.

Products with Gelatin

  • Cowboy Cookie
  • Rocky Blondie Bar
  • Smore's Bar
  • Sweet D's Bar

Products made without Dairy

Please use our Search function to see current selections.

Vegan or Sugar-free

  • Vegan Chocolate Layer Cake. Contains no dairy nor eggs, and is made with spelt flour. Spelt has gluten and is not suitable for a gluten-free diet.
  • Sugar-free Brownies. Chocolate almond brownies, sweetened with Maltitol in lieu of sugar.

Artificial Colours

  • Fresh Collection: None of the products in this line use artificial colours.
  • Wedding + Celebration Cakes: Natural colour tints are used for popular pastel shades. Darker shades and custom colours may be obtained by using artificial tints depending on customer preference.

Kosher

Sorry, but Dufflet Pastries are not kosher.

Wholesale + Corporate Accounts

Wholesale rates are available to re-sellers such as restaurants, cafés and groceries. Please use our Wholesale Inquiry form and a Dufflet sales rep will contact you asap.

If you are not a re-seller, another option is to inquire about volume corporate rates directly with the Dufflet retail café location most convenient to you.

Yields/Servings

  • Brownies: 6" x 8" slab, 8 pieces (2" x 3")
  • 6" cakes: 6-8 slices
  • 8" cakes: 8-10 slices
  • 10" cakes: 12-14 slices
  • Cakelet®: 3.5" x 5.5", 6 slices
  • 7.5" pies: 6-8 slices
  • 11" pies: 12-14 slices

Where to Buy

Dufflet Pastries supplies over 100 different products to restaurants, cafes, hotels, groceries, and fine food shops across Ontario and beyond.

Selection varies by location, so please check with the Bakery Manager at your local shop to see which Dufflet items they carry or if they will order a specific item for you. Find a location most convenient to you via our Where To Buy search.

You can order for pick-up or delivery from any Dufflet Retail Café. Contact directly the location most convenient to you to place your order or use the "add to Cake Box" option on our product pages to order and pay online.

Our current May 2016 Retail Menu/Price list is available here.

Sorry, but we do not sell retail at our head office/bakery on Norseman Street.

How to Order

Order for pick-up or delivery directly from any Dufflet retail location in-person, via telephone, email, or the Cake Box option on our Fresh Collection product pages. Product availability and prices subject to change without notice.

Dufflet Ordering + Cancellation Procedures:

For our regular-sized Fresh Collection cakes

In-person or telephone orders;

  • before 3pm the day prior for Tuesday through Saturdays
  • before 3pm Friday for Sundays
  • before 2pm Saturday for Mondays
  • these same timelines apply to cancellations
  • order times and store hours may vary seasonally

Email or online orders;

  • must be made 48 hours in advance and be confirmed by a responding email
  • these same timelines apply to cancellations
  • order times and store hours may vary seasonally

Online Orders (Cake Box)

Use the Cake Box option on our Fresh Collection product pages to make your selections. Once you have pressed submit in the Cake Box, an email will be sent to the Dufflet location you have selected.

You will receive an auto-reply that your request has been received and is due to be processed. Once processed, you will receive a second email from our Retail Store confirming your order along with the price, delivery details (if applicable) and a link for online payment via PayPal.

If you do not receive either the auto-reply or the Order Confirmation, please contact the appropriate retail location directly.

Delivery:

We contract an outside courier company for deliveries within the Greater Toronto Area. A complete delivery address is required for a quote when placing your order.

Delivery hours are Monday to Saturday, 10am-5pm (extra charges will apply). Monday delivery is not available from Uptown or Beach locations.

All orders requiring delivery must be pre-paid. Once your order total is confirmed we will email an invoice link to the Dufflet PayPal account where you can make payment using your credit or debit card.

Payment:

We accept major credit cards, cheques, debit cards and cash. We also accept payment on-line. Once your order is confirmed we can email a link to the Dufflet PayPal account where you can pay using your credit or debit card - a personal PayPal account is not required if you don't already have one.

Other notes:

  • Inscriptions may be written on most cakes at no extra charge
  • Special requests and decoration may have an extra charge which will be included in your email confirmation.
  • Custom orders and celebration cakes require at least one-week notice. Please visit our Celebration Cake Buying Guide for more details.
  • Last minute/same day? Call any Dufflet café directly to place a hold or drop by in person to select from our supply in-store.
  • Sorry, but we cannot put items “On Hold” until we have received our bakery delivery each morning when we open.
  • Mail-Order service is not available.